Category: CARF

Grievance Management CARF® standards requires that a grievance and appeals process is established for personnel and persons served.  A grievance is defined as a perceived cause for complaint. In addition to CARF® standards, certain entities participating in Medicare and Medicaid are required to have specific grievance policies and procedures, which may include timeframes for resolutions. … Read More "Grievance Management"

CARF® Compliant Job Descriptions The purpose of job descriptions is to provide an understanding of expectations for staff members.  Well written job descriptions help eliminate misunderstandings and confusion within an organization.  A clear understanding of duties will assist in providing a harmonious work environment while helping to protect against turn-over and potential legal issues. Writing … Read More "CARF® Compliant Job Descriptions"

Critical Incident Management Human service organizations are often entrusted with the well-being of vulnerable populations.  There are a number of external authorities that require specific legal regulations and responses to safeguard and protect the persons served, personnel and others.  When an adverse incident occurs that falls outside of routine care, a system must be implemented … Read More "Critical Incident Management"

Your CARF Compliant Training Program   Appendix C in the CARF manual provides a list of CARF trainings. The chart lists who should be provided each training, frequency of training and whether competency based or not. Competency-based training is defined as; an approach to education that focuses on the ability to demonstrate adequate skills, knowledge, … Read More "CARF® Compliant Training Program"

Great Customer Service in the Human Service Environment “Customers may forget what you said but they’ll never forget how you made them feel.” – Unknown Planning for the Customer Service Experience Your customer service program should reflect the core values of your organization. Your organization’s core values might include honesty, accountability, respect and teamwork, to … Read More "Customer Service"

Documenting Corporate Compliance A well designed corporate compliance program requires comprehensive documentation.  Documentation is important in measuring the effectiveness of the program and provides a framework for continual improvement. It is essential in avoiding and defending against legal actions and provides a safer, more secure, work environment. Compliance documentation includes: Written Policies and Procedures Distribution … Read More "Documenting Corporate Compliance"