Author: DJ

Critical Incident Management Human service organizations are often entrusted with the well-being of vulnerable populations. There are a number of external authorities that require specific legal regulations and responses to safeguard and protect the persons served, personnel and others. When an adverse incident occurs that falls outside of routine care, a system must be implemented … Read More "Critical Incident Management"

Your CARF Compliant Training Program   Appendix C in the CARF manual provides a list of CARF trainings. The chart lists who should be provided each training, frequency of training and whether competency based or not. Competency-based training is defined as; an approach to education that focuses on the ability to demonstrate adequate skills, knowledge, … Read More "CARF® Compliant Training Program"

Great Customer Service in the Human Service Environment “Customers may forget what you said but they’ll never forget how you made them feel.” – Unknown Planning for the Customer Service Experience Your customer service program should reflect the core values of your organization. Your organization’s core values might include honesty, accountability, respect and teamwork, to … Read More "Customer Service"

Documenting Corporate Compliance A well designed corporate compliance program requires comprehensive documentation. Documentation is important in measuring the effectiveness of the program and provides a framework for continual improvement. It is essential in avoiding and defending against legal actions and provides a safer, more secure, work environment. Compliance documentation includes: Written Policies and Procedures Distribution … Read More "Documenting Corporate Compliance"

Creating Documents No area of CARF® accreditation preparation instills more anxiety than the creation of required documents. Organizations preparing for their initial survey often develop tunnel vision; focusing on policy and procedure preparation, to the exclusion of other processes. The goal, of this article, is to provide a greater understanding of what CARF® compliant documentation … Read More "CARF® Compliant Documents"

The Benefits of Working With a CARF® Consultant While there are many benefits that come with CARF® Accreditation for service providers and their persons served, obtaining certification on your own can be a daunting task. For organizations that don’t have the dedicated resources to ensure their business is ready for accreditation, working with a CARF® … Read More "The Benefits of Working With a CARF® Consultant"