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Grievance Management CARF® standards requires that a grievance and appeals process is established for personnel and persons served.  A grievance is defined as a perceived

CARF® Compliant Job Descriptions The purpose of job descriptions is to provide an understanding of expectations for staff members.  Well written job descriptions help eliminate

Critical Incident Management Human service organizations are often entrusted with the well-being of vulnerable populations.  There are a number of external authorities that require specific

Your CARF Compliant Training Program   Appendix C in the CARF manual provides a list of CARF trainings. The chart lists who should be provided

Great Customer Service in the Human Service Environment “Customers may forget what you said but they’ll never forget how you made them feel.” – Unknown

Documenting Corporate Compliance A well designed corporate compliance program requires comprehensive documentation.  Documentation is important in measuring the effectiveness of the program and provides a